Email System Administrator

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2023 revenue of approximately $9.2 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.

We are looking for an experienced and motivated email system administrator to join our IT team. You will be responsible for managing and maintaining our email servers, both on-premises and in the cloud, ensuring the security, reliability, and performance of our email systems. You will also troubleshoot and resolve any email-related issues, as well as provide technical support and guidance to end-users and other IT staff.

This role offers an exciting opportunity for a site-based position in one of our vibrant office locations: Hyderabad, India, or Mexico City, Mexico.
 

To be successful in this role, you should have the following skills and qualifications:

• PowerShell scripting skills to automate tasks and perform complex operations on email servers and M365.
• Windows Server OS knowledge and experience, including server installation, configuration, administration, and security.
• Exchange 2019 Server experience, transport rules, and connectors.
• Exchange Online experience, including hybrid deployment, transport rules, connectors, compliance and security, and monitoring and reporting.
• SMTP relay knowledge and experience, including configuring and troubleshooting SMTP connectors, routing, and delivery.
• DNS knowledge and experience with mail related DNS records.
• Security focused mindset, including keeping up with security best practices and server patching, implementing encryption, authentication, and authorization, and preventing and mitigating email threats such as spam, phishing, and malware.
• Communication skills, including the ability to communicate effectively with technical and non-technical audiences, and with external vendors and partners.
• Teamwork skills, including the ability to collaborate and coordinate with other IT team members, departments and stakeholders.
• Strong analytical and reasoning skills, including the ability to troubleshoot and solve complex email system problems, identify and implement improvements and best practices.
• Preferred
• Splunk experience, including using Splunk to monitor and analyze email system logs, events, and alerts.
• Service Now experience, including creating and updating tickets, following workflows, creating change requests and documenting solutions.
• SendGrid experience, including using SendGrid to send and receive emails, manage email campaigns, and track email deliverability and engagement.
• Microsoft certifications: MS-102: Microsoft 365 Certified: Administrator Expert

Requirements:

• Bachelor's degree in computer science or a related field, or equivalent work experience.
• At least 5 years of experience as an email system administrator or a similar role.
• Certification in Exchange Server, Exchange Online, or SendGrid is a plus.

Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.