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Technical Service Manager

Job Requisition ID:  27250

Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end-markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,500 people around the world and serves customers in more than 100 countries. The company had 2018 revenues of approximately $10 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit


The role
As the EMEA Regional Technical Service (TS) Manager for AMI (Advanced Materials Interlayers) Automotive you will lead your TS team  to provide differentiated  best in class technical service to our customers. You are working leader with a solid technical background in (automotive) glazing or thermoplastics processing. You will actively support the Technical Service Group in your region to enable expert lamination support to our customers in the automotive segment to ensure continued problem-free use of AMI Saflex® PVB interlayers and XIR® solar control film. In addition, you will leverage your technical expertise to act as the Technical Key Account Manager (TKAM) for one of AMI’s key global customers.

As the technical connection between the market and our customers you will regularly visit our key global customers, which will require up to 50% travel primarily within Europe



The responsibilities

  • Conduct regular visits / contact with the technical management at key customers to track & report back their needs & implement pre-determined account and product strategies
  • Swift response to customer complaints, plant audits, specification review, product sampling with appropriate follow-up to rectify the concerns
  • Translate the specific customer demands to an actual Eastman solution and motivate your team to assist our clients in the implementation
  • Being able to support launches of new products into the market place, you can not only influence Eastman’s growth but also contribute to technical innovation in general
  • Promote products at conferences and trade shows.
  • Self-motivated and able to work both independently and as a team member with Sales, Marketing, Technology, Manufacturing and other internal and external partners
  • Will champion ideas within a large organization and to lead project teams and improvement initiatives.
  • Work effectively in a busy, rapidly changing multilingual, multi-cultural environment.
  • Share learnings and best practices across the world regions.
  • Generate technical literature (i.e. lamination guides for new products).




Your background & qualifications

  • Bachelor or Master in Polymer or Material Science or other advanced degree in the field of Science
  • Minimum of 5 years’ experience in coaching technical teams and complex technology projects
  • Relevant experience within Automotive business
  • Ability to understand and guide work in a matrix-enabled organization
  • Ability to communicate the right level of detail to the right audience, at the right time
  • Fluent communication in English is a must. French, Dutch and/or German knowledge are a plus
  • Inquisitive and Result oriented mindset
  • Strong track record of technical project coordination
  • Quick learner and a self-starter
  • Proven ability to establish and maintain effective working relationships at all levels of the organization
  • Continuous Improvement mindset



As an Eastman Team Member, you will be evaluated against the behaviors below that we feel are critical to meeting our business strategy.

  • Market Insight: Leverage market insights to guide decisions and determine what is right
  • Courage: Make courageous choices to innovate and accelerate value creation
  • Optimism: Optimistically focus on continual growth over a longer-term horizon
  • Bias for Action: Have a bias for action, prioritizing issues and making sound decisions, despite uncertainty or risk
  • Adaptability: Adaptable to market and customer opportunities quickly



Our offer

It’s about growth and your long-term success. At Eastman, your career path can take many routes—each offering growth opportunities, competitive salary and benefits, and a globally growing work environment. Eastman fosters a culture of diversity steeped in teamwork and employee involvement, a place where dedicated individuals turn great ideas into materials that make a difference in everyday life. We support and encourage one another and believe that leveraging diversity in our thoughts and experiences allows us to excel in business.

Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.

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