Share this Job

Customer Service Lab Technician

Job Requisition ID:  40598

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company's innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end-markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,500 people around the world and serves customers in more than 100 countries. The company had 2020 revenues of approximately $8.5 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit


The customer service lab analytical technician will be focused on conducting experiments and projects in order to support our internal and external customers. This way we want to create a best-in-class service that differentiates Saflex® from its competitors. 
We are looking for a highly motivated candidate who already has an initial experience either in the Saflex® products or in analytical techniques. Due to nature of this job, we expect that the candidate takes initiative by going the extra mile in terms of investigation, root cause analysis,… and does not follow a standard set of tests to complete. Flexibility is also needed as, during day-to-day job execution, priorities will shift according to the incoming requests.

As a Customer Service Lab Analytical technician you will report to the Customer Service Lab Lead and be responsible for
    Performing analyses with FT-IR, GC-MS and SEM-EDX (eg. Contamination identification, surface analysis, composition analysis,…).
    Performing complaint investigations and customer problem solving analyses.
    Conducting experiments for customer requests and projects in cooperation with different departments or divisions, including but not limited to technical service, industry support, marketing and technology. 
    Developing and following up projects and testing programs.
    Processing and analysing of a wide range of customer samples. 
    Developing hands-on and in-depth technical expertise
    Maintaining and optimising current analyses and measuring techniques which includes, but is not limited to the beforementioned equipment. 
    Working safely and promoting a safe work environment
    Administrative tasks including but not limited to creating reports, presentations and procedures.


About you
    Bachelor or master’s degree in chemistry, material sciences,… or equivalent. A first work experience or knowledge on analytical techniques is welcome 
    Interested in analytical testing equipment and want to expand your analytical knowledge
    Interested in supporting projects, both internal and with customers, in addition to setting up tests for product development.
    Able to work independently within a lab team, planning your own tests and interpreting your results critically 
    Are able to solve problems in a creative way and work with multiple deadlines and to prioritize tasks when needed.
    A team player
    Work accurately and pay attention to details, housekeeping and safety. 
    Fluent in both Dutch and English, and are able to write English reports independently. 
    Clear and effective written and oral communication is essential. 

The rewards
Eastman is consistently rated as one of the best places to work. You will join a company that is committed to achieving real sustainability.
At a personal level you will also benefit from:
-    a competitive compensation and benefits
-    participation in the Eastman pension plan
-    opportunities for development that will help you to grow beyond this role

Apply quickly and easily with your resume via our website or click on below apply button
Recruiter tip: skip the cover letter and pitch us in 3 sentences why exactly you are the perfect match for our team!

Eastman is  committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day

Job Segment: Technician, Product Development, Application Developer, Customer Service, Technology, Research