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Customer Service Lab Technician

Job Requisition ID:  35628


This is the Role
The customer service lab analytical technician will be focused on conducting experiments and projects in order to support our internal and external customers. This way we want to create a best-in-class service that differentiates Saflex® from its competitors.
We are looking for a highly motivated candidate who already has an initial experience either in the Saflex® products or in analytical techniques. Due to nature of this job, we expect that the candidate takes initiative by going the extra mile in terms of investigation, root cause analysis,… and does not follow a standard set of tests to complete. Flexibility is also needed as, during day-to-day job execution, priorities will shift according to the incoming requests.
As a Customer Service Lab Analytical technician you will report to the Customer Service Lab Lead and be responsible for

  •  Performing analyses with FT-IR, GC-MS and SEM-EDX (eg. Contamination identification, surface analysis, composition analysis,…).
  •  Performing complaint investigations and customer problem solving analyses.
  •  Conducting experiments for customer requests and projects in cooperation with different departments or divisions, including but not limited to technical service, industry support, marketing and technology.
  •  Developing and following up projects and testing programs.
  •  Processing and analysing of a wide range of customer samples.
  •  Developing hands-on and in-depth technical expertise
  •  Maintaining and optimising current analyses and measuring techniques which includes, but is not limited to the beforementioned equipment.
  •  Working safely and promoting a safe work environment
  •  Administrative tasks including but not limited to creating reports, presentations and procedures.


  •  Master’s or Bachelor's degree in chemistry, material sciences,… or equivalent. A first work experience or knowledge on analytical techniques is welcome
  •  You are interested in analytical testing equipment and want to expand your analytical knowledge
  •  You are interested in supporting projects, both internal and with customers, in addition to setting up tests for product development.
  •  You are able to work independently within a lab team, planning your own tests and interpreting your results critically
  •  You are able to solve problems in a creative way
  •  You are able to work with multiple deadlines and to prioritize tasks when needed.
  •  You are a team player
  •  You work accurately and pay attention to details, housekeeping and safety.
  •  You are fluent in both Dutch and English, and are able to write English reports independently.
  •  Clear and effective written and oral communication is essential.

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