Quality Control Manager

Job Requisition ID:  50875

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2023 revenue of approximately $9.2 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.



  • Executing projects in a safe manner and be persistent in follow-up to correct known safety problems.
  • Work closely with Operations, Supply Chain, Technology, Commercial/Business and other functional partners to resolve quality issues with a sense of urgency.
  • Lead and participate in internal audits as well as host customer and vendor audits.
  • Work with functional partners to assure quality meets customer requirements on shipments of assigned products.
  • Lead and resolve root causes and eliminate that potential cause for the future.
  • Work with Analytical Services on use of qualitative procedures for root cause analyses.
  • Lead Customer Complaint investigation teams.
  • Troubleshoot and identify root cause of customer complaints and manufacturing quality problems, in collaboration with Customer Facing teams and manufacturing teams respectively.
  • Leverage statistical methods and empirical or other models to analyze results.
  • Communicate results, conclusions and recommendations to internal and external audiences.
  • Keep others informed of your work (Monthly Reports, Project Reviews, etc.).
  • Cultivate an open and friendly environment to encourage trust and teamwork where employees are focused on continuous improvement.
  • Develop team members who can work with minimal guidance commensurate with the abilities, experiences, and performance.


  • B.S. Degree in Engineering or other technical degree.
  • Certified Lead Auditor is preferred.
  • Proven knowledge and understanding of analytical techniques is required.
  • At least 3 years of experience managing quality management systems and a quality control lab is required; 5+ years is a plus.
  • Excellent internal/external communication skills (written/oral).
  • Root Cause Failure Analysis (RCFA) trained and experience.
  • Operational Excellence and Six Sigma knowledge is beneficial.

Benefit Summary

We care about our team members and their families and recognize the importance of personal well-being. That is why we carefully craft benefits to improve your life by offering you a wide range of highly valued benefits, programs, and services from day one of your employment. These include:

  • A competitive pay
  • Health Care, Dental &Vision
  • Life Insurances (employee and dependents)
  • Sick Time, long term disability & long-term care
  • Paid Vacation beginning at a minimum of 3 weeks, plus 12 Company-Paid Holidays
  • 401k company contributions of 8.5% annually
  • And we will provide you with all the training and tools you will need to develop and grow with us

Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.


Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.

Nearest Major Market: Roanoke

Job Segment: Supply Chain Manager, QC, Supply Chain, Quality Manager, Chemical Research, Operations, Quality, Engineering