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Eastman is a global advanced materials and specialty additives company that produces a broad range of products found in items people use every day. With a portfolio of specialty businesses, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. Its market-driven approaches take advantage of world-class technology platforms and leading positions in attractive end-markets such as transportation, building and construction and consumables. Eastman focuses on creating consistent, superior value for all stakeholders. As a globally diverse company, Eastman serves customers in more than 100 countries and had 2017 revenues of approximately $9.5 billion. The company is headquartered in Kingsport, Tennessee, USA and employs approximately 14,500 people around the world. For more information, visit www.eastman.com.

POSITION PURPOSE:

 

The Customer Service/Internal Sales role performs a wide variety of administration/customer service duties for the purpose of overall customer service/sales support to the Australian Distribution Centre of the Performance Films business.

 

JOB RESPONSIBILITIES:

  1. Answer and screen all incoming calls
  2. Meet, greet and liaising with customers/suppliers
  3. Processing incoming orders
  4. Processing payments
  5. Handling customer enquiries/complaint resolution
  6. Consult with clients and potential clients to determine their product requirements using company strategies and operations
  7. Provide after sales support and endeavour to maintain positive customer relations
  8. Build customer relationships with inactive or dormant accounts in order to revive sales
  9. Assisting Sales Team when necessary
  10. Liaising with Freight companies – booking collections, tracking deliveries
  11. General Ad Hoc Duties as assigned
 

 

Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.


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