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Application Development/Technical Service Representative

Job Requisition ID:  33748

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end-markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,500 people around the world and serves customers in more than 100 countries. The company had 2019 revenues of approximately $9.3 billion and is headquartered in Kingsport, Tennessee, USA

Position Purpose

The incumbent is responsible for the technical support of the poultry and swine segments within Asia Pacific. Together with colleagues in sales, marketing, regulatory and R&D, the incumbent shall work on strengthening Eastman’s image and presence as a leading supplier of organic acids in gut health and preservation & hygiene applications

Job Responsibilities

Application development and technical support

  • Visit and engage potential or existing customers/distributors together with the regional sales and marketing team to support current products and launch new products into the market
  • Excellent service to customers/distributors through product training and technical support
  • Rapid response to technical customer/distributor inquiries involving nutrition, management, formulation, feed quality control, especially as related to organic acid use
  • Training sales colleagues/distributors in the region on the technical and economic benefits of Eastman’s product portfolio
  • Liaise with Eastman’s internal R&D group for technical support and product development
  • Lead EBME projects around new feed additives
  • Creation of technical material like presentations, leaflets, brochures and trade-press articles to support sales
  • Coordination of research and customer field trials with existing and new products
  • Participation in exhibitions shows and other sector related events
  • Look for cooperation with third parties/universities and for possible acquisition targets


Market intelligence

  • In-depth understanding of the customer’s demands and challenges
  • Detection and road mapping of relevant business and/or technology trends
  • Develop in-depth knowledge base of animal feed applications


Education and Knowledge Background

  • Master’s degree in Animal Nutrition, Animal Production, Animal Health, Veterinary Science or similar
  • Minimum 5 years of relevant experience in animal feed/ feed additives in a customer-facing technical role in the region
  • Demonstrable technical knowledge of animal health/animal nutrition/chemistry, knowledge of organic acids is an asset
  • Excellent training skills and ability to create compelling presentations and write technical reports
  • Able to design animal research and customer field trials and interpret trial results


Personal Attribute

  • Independent personality
  • Competent communicator
  • Strong listening and influencing skills
  • Flexible and pragmatic
  • International orientated
  • Team player who gets on all levels of the organization
  • Self-motivation


Language & Communication Skill

  • Fluent in English, Chinese is a plus

Travel Requirements

  • Willing to undertake local and international travel (30-40%)
  • International travel is required within Asia Pacific and attending global meetings on a need basis


Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.