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Tire additives technology division is searching for a Technical Service and Applications Development Representative to join the Tire Additives team in Europe. The selected individual can be based out of Eastman offices in Ghent, BE or home office in other European cty with a major airport. The Technical Service and Applications Development Manager will be supporting current business and developing new applications of existing and new products by teaching our customers why/how to use Eastman’s tire additive products in various rubber/tire applications as well as troubleshoot and resolve any product related issues during tire production. TS&AD representative will:

•           Conduct regular visits / contact with the technical management at key customers to track & report back their needs & implement pre-determined account and product strategies.

•           Rapid response to customer complaints, plant audits, specification review, product sampling with appropriate follow-up to rectify the concerns

•           Act as the initial customer contact point on market insight, customer discovery, product stewardship issues seeking support from the global group as necessary

 

Job Responsibilities:

•           Provide product & application technical information/recommendation about Eastman tire additive products (current and new) to tire compounders and plant engineers.

•           Through customer calls discover customer unmet needs, understand customer requirements and define fitness-for-use criteria for specific tire/rubber applications. Translate the fitness-for-use

criteria to fundamental materials/chemicals characteristics, followed by product recommendations using knowledge of structure-processing-property-performance understandings.

•           Lead technical projects through effective design of compounding studies, coordinate activities within technology, marketing and sales for project planning, milestone and deliverables. and support the development and presentation of marketing material to customers.

•           Conduct timely, efficient & professional response to all regional customer complaints & queries of a technical nature, making Eastman a preferred value-add tire additives partner.

•           Manage the technical specifications, product & source approvals with the allocated customers, and source changes where appropriate.

•           Promote the concepts and activities of Product Stewardship & Environment, Safety & Health.

•           Seek, gather & distribute market intelligence, contribute to the global technical knowledge-base through sharing of relevant learning & experience via Call Reports.

•           Monitor and communicate developments relating to our existing & potential customer base and competitive landscape.

•           Keep abreast of regulatory changes & their impact on our markets.

•           Foster dialogue with industry related groups and semi-government organizations

 

Education:

•           Bachelor's Degree required. Master or PhD preferred.

•           Degree in materials or polymer science, chemistry, chemical/materials engineering, rubber technology or related disciplines preferred.

 

Experience/Skills:

•           5 to 10 years experience and in-depth understanding of standard and evolving/competing raw materials, formulation, compounding, mixing & processing of various rubber/tire compounds.

•           Experience supplying materials to the tire industry is preferred. Must be able to discover customer needs through discussion with customers technical/ manufacturing organizations, clearly recommend/implement technology/product solutions.

•           Excellent written and oral communication skills in English. Second Languages: Fluency or conversational skills in one or more European languages is preferred.

•           Culturally aware and comfortable with international travel

•           A team player with initiative, good analytical and trouble-shooting skills, able to work under minimum supervision.

•           Proven project leadership with the ability to influence without authority on cross-functional and cross-regional teams.

 

Other Details:

•           30 - 40% Travel is required for this position

•           The candidate could be based out of Eastman’s Ghent, BE office or home office in a regional European city with a major airport.

•           Reports into the Americas and European Application Development and Technology Service Group Leader for Tire Additives.


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