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Business Process Excellence Manager

Job Requisition ID:  46507


Takes an important role in operational, tactical or strategic analysis of a company's total business in relation to used technology. They identify strategic capabilities needed to create and sustain one or more sources of competitive advantage. These capabilities may come in the form of process, information technology, organization enablement, or knowledge. They identify best practices and client performance gaps, if any. They use tools to identify, align, and change the factors that affect performance, stability, and teaming. Responsible for understanding and assessing a client's business operations, identifying issues and opportunities and recommending appropriate solutions. They ensure proper translation of business requirements into a set of structured business process, knowledge, technology, and organization specifications that satisfy the client's strategic and operational objectives. This job requires extensive knowledge of company business operations, unusually high analysis capability, and a thorough understanding of the system development and implementation process, probably gained on more than one significant business change project. Identifies and exposes the business opportunities and implications of re-engineering projects. Development of business cases and performs impact analysis, thereby engaging a wide range of stakeholders within business and IT. Persuades senior managers of the benefits of change in situation where there is significant resistance, and likely disruption to business.


Master. Recognized throughout the company and to some extent externally as an expert and thought leader in area of expertise.  Contributes to setting functional or business strategy in area of expertise.  Consulted for input as functional or business strategy is being developed.  Anticipates internal and/or external business challenges and/or regulatory issues; recommends process, product or service improvements. Solves unique and complex problems that have a broad impact on the business. Progression to this level is typically restricted on the basis of business requirements. Operates with minimal supervision in a complex environment. Impact of work is global within function or business. 

Nearest Major Market: Asheville
Nearest Secondary Market: Knoxville

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