Share this Job Service Architect

Job Requisition ID:  24765

Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end-markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,500 people around the world and serves customers in more than 100 countries. The company had 2018 revenues of approximately $10 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit

General Description

The Service Architect role at Eastman requires specialized depth and/or breadth in information technology expertise in order to design solutions across the function or multi-functional area which he/she supports.  Working with a small team of professionals in a Service Delivery model, the Service Architect proactively identifies and formulates potential solutions to improve products, processes or services.  Leadership and relational skills are needed to engage team members while providing delivery of the identified solutions that are complex and of moderate to high risk.  Depending on the function(s) or area(s) supported, the impact of this role can vary from division level to that of global significance.



  • Design and define solutions in support of IT architecture, security, and partner strategy, with specific concentration in (Sales, Service, Community, Marketing, other clouds)
  • Lead technical architecture for Digital Transformation in Commercial Area
  • Communicates IT capabilities to business leaders to influence decision making and strategy
  • Identify opportunities to overcome internal/external business challenges, propose new solutions, and recommend best practices in Commercial area (Sales, Marketing, and Pricing)
  • Engage with software solution providers to improve solution delivery within the framework as a standard offering
  • Understand current IT solutions that support business processes
  • Create a comprehensive business process map, including mapping IT assets to solutions
  • Maintain responsibility for the overall service area process documentation.
  • Assess the implications of IT offerings from external service providers on Eastman corporate landscape
  • Research external software and business solutions to evaluate benefit to Eastman
  • Responsible for overall integrity of the solution and maintain a strategic view of the architecture
  • Participate in the IT architect community to influence Eastman’s IT architecture.
Functional Skills and Capabilities:
  • Business process analysis and problem solving skills
  • Good communication skills; the ability to convey ideas in written form and the capability to share those ideas verbally in a clear, concise manner
  • Broad technical skills with experience defining innovative solutions
  • Excellent collaboration and relational skills; comfortable working with other skilled professionals on project teams toward common goals
  • The ability to accept and promote change
  • Self-directed, organized
  • Willing to learn business practices with ability to balance technological solution against cost and justification, and to mitigate risk
  • Ability to identify wasted effort (process) by use of six-sigma and lean tools
Education and Experience:
  • Education: Minimum Bachelor of Science degree is required for this role (Computer Science / Information Systems preferred).
  • Experience: Desired Six-Sigma experience (preferably Black-belt)
  • Has implemented technical solutions to multiple business / functional areas
  • Proven track record of innovative problem solving and futuristic thinking


Helpful experience coming into this role might include:

Business Analyst, Subject Matter Expert, Developer, Technical Merger and Acquisition lead, Technical lead


Future positions after this assignment might include:

Corporate Architect, Service manager, Supervisor, Partner area – leadership or Subject Matter Expert, Another service architect role, and Mergers & Acquisition lead


Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.

Nearest Major Market: Asheville
Nearest Secondary Market: Knoxville

Job Segment: Architecture, Developer, Information Systems, Computer Science, Engineering, Technology, Research

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